1) Account information
If the account is active, main information remains; when a closure request is made, it is reviewed within 30 days
Overview
4.8
Average rating
75,068
Review
133K+
Active users
99.2%
Uptime
How long data stays on the royalebd App
This page presents the royalebd App privacy policy in plain language; here you will see what information we keep, for how long we keep it, and how security is maintained when using bKash, Nagad, or Rocket
General profile information, login records and support history are deleted or archived at different times to strengthen data protection; and if issues arise, previous information can be retrieved
Understand retention time
2) Login and session
Security logs usually last for a short time and are used to detect suspicious activity
3) Support notes
Help ticket notes are kept for later review when complaints are received
Reasons for data protection
Secure account verification
Data is needed for login, registration and password reset, so the system cannot operate properly without these
User convenience
If previous preferences are saved, the app opens quickly for regular users, so they don't have to change settings repeatedly
Legal obligations
Some documents must be kept according to rules for Bangladeshi users, that is the normal security level
What happens when an account is closed
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Step 1: Submit request
To close a registered account, contact support with name, phone and last login information; these are verified
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Step 2: Complete verification
A small verification may be required to prevent impersonation; so others cannot send requests in your name
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Step 3: View archive
Some backup records may remain for up to 90 days and then are securely removed
Users who regularly log in to royalebd have this control clearly; you can also check the royalebd Payment and royalebd App pages
Cookies and backups retention
What cookies are for
Cookies remember sessions, remember language, and reduce repeated logins; most regular users keep them enabled
Why backups are kept
In case of system issues, data can be restored; two-level backups provide higher reliability
Your rights and controls
You can limit cookies from browser settings; after registering with royalebd you can also change preferences
Your rights and controls
You have the right to view, correct and request updates to your data; if there is wrong number, wrong name or old address, just inform support
- You can request a copy of your data
- You can correct incorrect
- You can reduce marketing messages
- You can request account closure
Whichever you use from Dhaka, Chattogram or Sylhet, the same rules apply; if needed, check the full process on the royalebd Help page
Help with privacy
If you have questions about any information, write to support by going to the royalebd Contact page and send a message, and if you wish you can also log in to the royaledb App and report it from the account section
The last word is simple: royalebd App data protection, cookie controls and user rights are kept together, so you can stay worry-free
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